Tech support

Journal Article: “The Changing Nature of Library Technical Services in Response to Outsourcing”

The article linked below was recently published by Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals.


Changing nature of library technical services in response to outsourcing


Jolene Bennett
University of Calgary


Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals, 3(1)
DO I: 10.29173/pathfinder50


The landscape of library technical services is changing in response to the outsourcing of library work such as cataloging, acquisitions, and processing. This literature review explores the body of research on the transitory nature of library technical services and presents its findings with a thematic overview of the cost-effectiveness of outsourcing, monitoring and evaluating the quality of suppliers, staffing levels, changing workloads, organizational restructuring, user experience, knowledge management as well as diversity, inclusion and access. While the literature reveals little doubt that outsourcing has had a significant impact on library technical services, how can libraries guide their technical services teams through this transition? The themes explored here suggest that additional skills are needed for increasingly complex workloads in response to the changing needs of library users. Library management will need to provide its staff with training and professional development to meet these changing needs while implementing effective change management strategies that leverage existing skills and support the continuously changing landscape of library technical services. the library.

Directly to the full-text article
17 pages; PDF.

See also: Direct to Complete Table of Contents