Tech support

Samsung Canada launches sign language interpretation service for technical support – Samsung newsroom Canada


In partnership with Canadian Hearing Services, Inc., the new functionality includes support in English and French with American Sign Language and Quebec Sign Language

Samsung Electronics Canada Inc. today announced the launch of a new sign language interpretation service on its technical support site, in partnership with Canadian Hearing Services, Inc. (CHS).

Now, with support from the CHS, Deaf Canadians seeking help with their Samsung devices can access one-on-one assistance from a professional trained in English and French sign language standards – American Sign Language (ASL) or Quebec Sign Language (LSQ).

As a leader in technology and innovation, Samsung Canada believes in the power of technology to help improve people relationships and increase opportunities and access for all, making this new service a sign language translation one of the company‘s latest efforts to provide accessibility features across the board. of the company.

“Our technical support site has long been one of the industry leaders, and this new partnership with Canadian Hearing Services will help ensure that our premier customer service is accessible to everyone,” said Frank Martino, Vice President of Corporate Services at Samsung Electronics Canada. “At Samsung Canada, we pride ourselves on the development of accessible technology, and that includes the technology we use to provide technical support. “

The new functionality is available on technical support sites in English and French, is one of Canadian Hearing Services‘ largest partnerships to date, to provide accessible communication to Deaf Canadians, and will benefit over 82 years. experience of Canadian Hearing Services in meeting accessibility needs. deaf and hard of hearing communities across Canada.

“At the CHS, we are committed to creating a barrier-free society and empowering all deaf and hard of hearing Canadians,” said Raymond King, Vice-President of Business Development and Marketing / Communications at Canadian Hearing Services. “We are delighted to partner with Samsung Canada to provide our state-of-the-art interpretation services so that all Deaf Canadians can live more accessible and connected lives.”

Sign Language Support allows visitors to connect via the standard “Chat Now” feature with a Samsung support technician who will facilitate connection with a sign language interpreter. For more information visit: for English service and for French service.

* Information about the client’s interpretation service session (including client’s email address, phone number and time of the call) and any additional information provided, received or made available to during the session are collected, used or disclosed in accordance with our privacy policy in order to provide these services. Interpretation services for ASL and LSQ translation are provided in partnership with Canadian Hearing Services.


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