Technical assistance

Scam Alert: Oregon DMV Warns of New Fraud | New


Scammers posing as the Oregon Department of Motor Vehicles (DMV) text cellphones to claim a refund is available.

Watch out for this scam.

This is a fake message and a phishing scam trying to get payment information from unsuspecting Oregonians. DMV urges the customer not to click on any links and delete the message.

“DMV does not text customers to notify them of a payment problem, or issue refunds by text,” said Katie Hafner, DMV’s customer service manager.

DMV staff members are aware of the problem and are unable to provide technical assistance with a customer’s phone. If customers have questions about how to block a number, they should contact their mobile operator.

If you receive a refund by DMV, you will receive it by mail or directly to your payment card. DMV will not text or call you to let you know that you will receive a refund.

This holiday season, customers are encouraged to skip the trip and visit the DMV online at Customers can go online to renew a vehicle registration, notify DMV of a vehicle sale, renew or replace a license / ID card and more.

The Federal Communications Commission has issued the following consumer tips for avoiding such phone scams:

  • Do not answer calls from unknown numbers. If you answer such a call, hang up immediately.
  • You may not be able to tell right away if an incoming call is spoofed. Please note: the caller ID indicating a “local” number does not necessarily mean that it is a local caller.
  • If you answer the phone and the caller – or a recording – asks you to press a button to stop receiving calls, you just need to hang up. Scammers often use this trick to identify potential targets.
  • Do not answer any questions, especially those that can be answered with “Yes”.
  • Never give out personal information such as account numbers, social security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you have suspicions.
  • If you receive a request from someone claiming to represent a business or government agency, hang up and call the phone number on your account statement, in the phone book, or on the business or corporate website. government agency to verify the authenticity of the request. You will usually receive a written statement in the mail before you receive a phone call from a legitimate source, especially if the caller requests payment.
  • Be careful if you are pressured to get information immediately.
  • If you have a voicemail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you are calling from your own phone number. A hacker could spoof your home phone number and access your voicemail if you don’t set a password.
  • Talk to your phone company about the call blocking tools they have and check which apps you can download to your mobile device to block unwanted calls.
  • If you’re already using robocall blocking technology, it’s often helpful to let that company know which numbers are producing unwanted calls so they can help block those calls for you and others.
  • To block telemarketing calls, register your number on the do not call list. Legitimate telemarketers use the list to avoid calling both landline and wireless numbers on the list.

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