Tech support

Students benefit when colleges use HEERF grants to support mental health

FORT WORTH, Texas–(BUSINESS WIRE)–#superior–The Department of Education issued new guidance recommending that colleges and universities use Higher Education Emergency Relief Funds (HEERF) for student mental health needs, including services telehealth and teletherapy.

TimelyMD, the leading virtual health and wellness solution in higher education, has a proven track record of enabling campuses to provide students with free and equitable access to mental health support through the TimelyCare platform using grants HEERF. TimelyCare serves as a 24/7 virtual extension of the campus health and counseling center resources, with the goal of improving student well-being, engagement and retention.

For example, last fall, Connecticut State Colleges and Universities (CSCUs) used federal COVID-19 relief money to provide 24/7 access to medical services. and virtual mental health to all students at Connecticut’s 12 community colleges.

Partnering with TimelyMD enables colleges, universities, and entire systems like CSCU to provide a hybrid model of clinical care that combines the best of in-person and virtual care services. Benefits for students include:

  • Convenient 24/7 care – Physical and mental health issues often present themselves outside normal business hours, and TimelyCare makes seeking support or treatment as easy and convenient as making a video or phone call. Nationally, approximately 40% of mental health care visits through TimelyCare occur after hours.
  • Reduced waiting times – Typical consultations for on-demand services through TimelyCare begin within 5-10 minutes – less than the time it takes to walk across campus.
  • Diverse supplier network – In addition to being from diverse backgrounds, TimelyMD providers are trained to be culturally competent. For example, over 60% of mental health providers are BIPOC, and the platform also features providers who identify as LGBTQIA+, speak multiple languages, and/or celebrate various religious traditions. Students can choose to meet with a specific vendor or select the first available one.
  • Peace of mind – TimelyCare is a safe, secure, and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and tracking to ensure continuity of care. Integrations with leading learning management systems ensure that students have even more on-ramps to instant assistance whenever they need it.

“Our country’s economic future and global competitiveness are directly tied to the health and well-being of today’s college students. A sharp drop in the number of Americans going to college has dire economic consequences for the United States in the long term – and yet the number one reason students are leaving college is for mental health reasons,” he said. said Luke Hejl, CEO and co-founder of TimelyMD. “The heightened stress of the pandemic, world events, academic pressures and personal struggles exacerbated the mental health issues students were already facing. HEERF grants make it easier for TimelyMD to partner with colleges and universities to provide best-in-class virtual care to help students thrive.

About Timely MD

TimelyMD is the leading virtual health and wellness solution for higher education. Its mission is to improve student well-being by making virtual medical and mental health care accessible anytime, anywhere. TimelyMD’s virtual care platform, TimelyCare, includes a range of services including mental health counselling, on-demand emotional support, medical care, psychiatric care, health coaching, foundation, guidance for faculty and staff, and self-care digital content. Visit to learn how TimelyMD is inspiring the digital transformation of campus health and the future of student care.


Katie Neal, [email protected], 336-662-3080